Establishing communication with the bank by telephone or mobile telephone is generally used by different consumer segments. The range of possible operations to achieve through the classical tools is continually evolving and banks now offer a number of orders by telephone. Contact with the bank via the telephone line is offered in two ways: either automatically or as a call center. In this case, user identification is based on the number of customer PIN number or token.
Call Center or electronic customer service center enables voice contact with teleoperatorem. It allows for the submission of a verbal necessary to carry out specific operations (such as bank transfer or ATM card to reserve). The operator is a kind of teleprzewodnikiem after banking services and products. The customer can expect from him advice on the functionality of accounts, credits and loans offered or the rate of investments. Call Center is one of the main modules of an integrated CRM system. It is used by modern institutions, which are designed to provide services at a high level. Quintessential importance to the management companies in the spirit of CRM is to manage relationships with their customers.

The second option is an automated customer service. Execution of orders is through the use of interactive voice-channel, which is positively correlated with the bank’s computer system. Applications are transmitted via telephone keypad touch-tone system. In practice, this means that each key is subordinated to a particular operation. The client uses a number confidential, token or other device, which provides a safeguard against tampering. If there is such a need, at any time, you can connect to the operator. Such action is necessary in case the order of certain banking operations. A belong to them, among other things:

* Open an account,
* Implementation of a standing order (with constant amount),
* Notification of the order variable,
* Establishment of a proxy, or authorization of the person to access your account,
* Notification of the complaint,
* Reservation card (in case of loss, theft or suspect that unauthorized persons have access to the account)
* Define the target accounts payments from your account,
* To record in the event of death, or the authorization of the persons concerned to account management.

This entry was posted on Friday, December 12th, 2008 at 11:55 am and is filed under E-banking. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.